Simply Games - About Us and Terms & Conditions

About Simply Games

Originally launched in 1998, Simply Games is one of the longest-established online retailers of video games. In 2009 we were voted in the top 5 of UK online video game retailers. We despatch thousands of orders every week and have hundreds of thousands of satisfied customers. Simply Games has won acclaim with customers and suppliers alike and in 2008 and we were given a glowing report in 'Web User' Magazine with a 4/5 rating. Simply Games is a leader in its field and at the heart of everything is our focus on value and customer service.

Rest assured - Simply Games Limited is a well established online retailer, with an excellent and well-earned reputation.

Terms & Conditions of your Contract with Simply Games

Orders

All orders are subject to acceptance and product availability. Product pricing is correct at the time of entering the information. However, we reserve the right to change prices without prior notice. For Delivery and Returns details, please see our Help section.

NEW! - International Orders

We now ship software AND CONSOLES to a wide range of International Countries. For details and charges, please see our Help section.

Availability of Goods

All 'In Stock' items are usually despatched within 24 hours and orders placed before 3pm are despatched the same day. In the unlikely event that they are temporarily unavailable, every effort is made to get the product sourced. In any event, we do not charge your credit card until the date your order is despatched out to you.

Your Undertakings and Warranties

You warrant that the information given on your order form is complete and accurate. Losses caused as a direct result of inaccurate information provided (e.g. inaccurate address) remain your responsibility and risk. Please complete orders carefully!

Acknowledgement of Order

When you have completed the order, your details will be confirmed as part of the payment process prior to despatch. This confirmation will state what the products are, the cost (including VAT and any P&P) and delivery and invoice details. If your order has been unsuccessful, you will be made aware of the reason why and possible explanations. Please note that when you place an order, Simply Games will acknowledge it, but reserve the right to notify you if the price has been incorrectly featured, and amend the charge to you accordingly. Should you not wish to proceed with the transaction at the new price your order will be cancelled and you will incur no charge.

Payment

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to cancel any order.

Returns

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from Simply Games. Please see the full Returns Policy for more information. For information on your right to cancel click here.

Copyright

All rights, including copyright, in the content of these Simply Games web pages are owned or controlled for these purposes by Simply Games Limited (registered number 5086506). In accessing Simply Games web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Simply Games web pages for any other purpose whatsoever without the prior written permission of Simply Games Limited.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Force Majeure

Simply Games shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Limitation of Liability

Subject to any relevant consumer protection legislation, including our obligation under the Consumer Protection (Distance Selling) Regulations to give you a refund, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, and in certain circumstances the postage cost.

Safe Shopping - Secure Guarantee

Simply Games places great importance on maintaining securely the information that you provide. For this reason, we use advanced Internet security system to safeguard your data. All the data that you send to us, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be in encrypted format and extremely difficult to decipher. PLEASE NOTE - We do NOT store your credit card data at any stage.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Simply Games shall be governed by English Law, and you and Simply Games submit to the exclusive jurisdiction of the English courts.

Privacy Policy

We are committed to protecting your personal information and will keep the information you entrust by keeping it safely and securely. Simply Games may from time to decide or be legally obliged to update this Privacy Policy. Any changes will be posted on this Website. Except as required by law, modifications to this Privacy Policy shall not affect Simply Games treatment of data collected prior to the effective date of the Policy change. We collect information from you for a number of reasons. Firstly in order to process your order, we collect your name, email address, postal address and credit card details. Then, to make your visit more rewarding and useful, we may monitor spending patterns and your use of the store via cookies. Please see the information below on cookies.

Cookies

These are small pieces of information that are stored by the browser on your computer's hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to Simply Games. Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this happening.

Receiving emails from Simply Games

From time to time, we like to contact our customers with special offers or news of relevant forthcoming events, such as new releases. By agreeing to our terms and conditions, you agree to receive such emails from Simply Games. You can ‘Unsubscribe’ from these newsletters at any time by undoing the Tick Box with the Newsletter section of My Account.

Disclosing Information to Others

Simply Games will never sell or share your personal information with third parties unless it is required to fulfill your order or to fulfill another function, which you have consented to. Should we employ other companies to perform functions on our behalf (including fulfilling orders, analysing data, sending e-mails and postal mail), we will ensure that they only use such information under our direction and that they have adequate procedures in place to deal with your data securely. Some of these companies may be based outside the EU. If we transfer your data to these companies we will ensure that they process your data in accordance with this privacy policy and the Data Protection Act.

Fraud Protection Systems

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998

Accuracy and Access to Personal Information

You can check that the information which we are holding is accurate by accessing your account online. If you are registered, click on 'My account’ at the top of the screen, enter your email address and password to log on and view your details. Also, even if you have consented to receive marketing information from us you, can request that we do not contact you with further information by e-mailing our Customer Services Team

Simply Games’ extensive range of electronic gaming products, it is important that you can navigate the Website as easily as possible. The site is divided into main browsing categories, clearly seen on the navigation bar at the top of the site. These will remain in view throughout your shopping experience. Click on any of these and you will go straight to the main console format areas. Choosing one of these options will take you directly through to the main game categories, enabling extremely easy access to the product level, where individual products are listed complete with a small image and a description. If you are interested in the particular product you can click through for a full description and extra information on the product page.